Sunrise Livestock Quality Guarantee

We stand behind the quality and flavor of every cut of beef we sell. With our partnership with Legacy Beef, we follow each order—from pasture to processing—to ensure every quarter, half, or whole beef meets the highest standards of excellence.

If you are not satisfied with the quality, tenderness, or flavor of your order, here’s our promise:

Resolution Options

We will replace any unsatisfactory portion of your order, ensuring you get the quality you deserve.

If a replacement isn’t feasible, we offer a partial refund on the portion of the order you aren’t satisfied with, based on the weight or value of the affected product.

What Our Guarantee Covers

Flavor or tenderness issues related to the product itself.

Processing issues, such as incorrect cuts or packaging problems.

Delivery issues that compromise the condition of your beef (e.g., damage during transit).

How to Claim

If you are unhappy with any part of your order, contact us within 7 days of receiving your beef. We’ll work with you personally to resolve the issue and make things right.

Exceptions

On custom processing orders each quarter, half, or full beef order is custom-processed to your specifications, changes to your order after processing begins cannot be accommodated.

Refunds will be limited to the portion of the product that is affected.

We cannot offer refunds for issues related to customer storage errors (e.g., improper freezing or thawing).

By choosing Sunrise Livestock, you can order confidently—knowing that we stand by every product we sell. We are committed to delivering quality you’ll love, or we’ll make it right.